Samsung has halted the production and global sales of the Galaxy Note 7 smartphone and asked users to stop using it after reports came in of replacement units catching fire. Samsung may have been clear with its communications to consumers but the South Korean company isn’t taking any chances of misinformation being spread. According to a media report, Samsung has been pushing a pop-up message to select Galaxy S7 units in an attempt to reassure users that their phones aren’t affected and aren’t being recalled.
TechnoBuffalo’s Todd Haselton reports that some Samsung Galaxy S7 users are receiving a push message from the company that reads, “Your Galaxy S7 is not an affected device.” It also says, “The Galaxy S7 is not subject to recall. You can continue to use your device normally.” At the moment it isn’t clear whether Samsung is sending push messages to just Galaxy S7 users in the US only or outside the country as well.
One of the possible reasons for Samsung to send push messages is the Galaxy Note 7 recall and the company clearly wants to differentiate the two premium units. Another reason may be the use of number “seven” on both the Galaxy Note 7 and Galaxy S7 which may confuse some consumers. Unfortunately, there is no word whether Samsung is pushing such messages to Galaxy S7 Edge users as well which was unveiled alongside Galaxy S7 earlier this year.
A recent report claims that Samsung after discontinuing Galaxy Note 7 smartphones may kill its Note branding entirely. The Galaxy Note 7 fiasco has caused major brand image damage to the company’s Note lineup, and it is quite plausible Samsung will kill the entire Note phablet range after all.
Amidst the exploding Samsung Galaxy Note 7 controversy, a report last month alleged that a Galaxy S7 Edge exploded inside the pocket of an Ohio resident.
Samsung is facing one of its most turbulent times in recent history because of the safety issues with Galaxy Note 7, related to a battery flaw that could result in an explosion. However, the company is trying to control damage to its reputation. We’ve already highlighted how to check if the Galaxy Note 7 unit you’ve bought (or received as a replacement) is safe, via the company’s online tool, the green battery indicator, and, the retail box label with an ‘S’ mark and black square on it. However, there are some changes since then which deserve to be highlighted, such as different regions featuring different labels. There are also reports of troubles with exchange programs.
The South Korean consumer electronics giant on Monday published a press release that reveals the various methods to check if the Galaxy Note 7 unit in the user’s possession is safe. The company details that the green-coloured battery indicator can be found on the Status Bar, on the Always On Display screen, as well as the Power Off prompt screen.
Samsung had earlier revealed the new and replacement units in Australia would carry a white label on the retail box along with an ‘S’ written in blue, with a black square within the label. Now however, it is detailing that the white retail box label will carry a black square inside in other regions.
Other users have also complained that the replacement units are not coming with the green-coloured battery indicator and have the same old white battery indicator as the faulty models. The company does not however that the green indicator will only be visible after a software update.
The replacement programme has further landed in trouble as the Note 7 units that have been bought from Samsung’s US website are allegedly not being replaced and are only eligible for refund. According to a Reddit user, on being contacted, Samsung said shipping companies are not ready to transport the phones.
However, the company did say that it has found a private company which is ready to ship the smartphones.
Further, a report from Phone Arena claims that users are facing various kinds of troubles when they are trying to get their phones replaced. The company has strictly advised all carriers that any customers that come in the stores to get their Note 7 units replaced should be allowed to do so with ease. However, various users have complained that they are being denied on several grounds.
Samsung’s latest Galaxy Note 7 is making headlines for all the wrong reasons which have led authorities of several countries including India to ban the use of the handset in flights. The South Korean consumer electronics giant has announced that the replacement stock for the Samsung Galaxy Note 7 will arrive country-wise starting this month and the first country to get the new stocks will be Australia, where it will be available beginning September 21.
Samsung in the meanwhile has revealed ways how you can check whether a Galaxy Note 7 is safe or not and it can be done through checking the label on the retail box. The company says that the new Note 7 packaging will sport a clear identification on the box which will have a small black square on the white barcode label along with a white sticker with a blue letter ‘S’.
This will allow customers to check their Note 7 units for safety labelling once the replacement units will be available. The new labelling will also curb third-party retailers from selling the old stocked Galaxy Note 7 units. However, what if you receive a Galaxy Note 7 without a retail box (for whatever reason). The South Korean company has you covered there as well, and will also soon let customers cross-check if their Galaxy Note 7 unit is safe by entering an IMEI number via an online database.
“All Galaxy Note7 devices have a unique IMEI number so we can identify and advise if an IMEI number belongs to a new replacement Galaxy Note7,” notes Samsung.
The company has announced that customers in Australia will be able to buy the new Galaxy Note 7 stocks from early October.
According to replacement process published by Samsung Australia, customers who are affected by the Galaxy Note 7 issues remain entitled to choose a new Galaxy Note 7 (where users will be provided with a courtesy device until the replacement Galaxy Note 7 stock arrives) or get complete refund. Customers can approach either Samsung or their retailer (or operator) for the entitlement. Those who elect a replacement Note 7 unit will be contacted by their original place of purchase (whether be Samsung or a third-party retailer) from September 21 (in Australia) to coordinate for the collection or delivery of the new Galaxy Note 7 unit.
“Until a replacement device is provided, Samsung reminds all customers who still have an affected Galaxy Note 7 smartphone to back up their data, complete a factory reset to delete personal data, power down their device and return it to its place of purchase to seek remedy of their choice,” Samsung stresses in a press statement.
One of the biggest ironies is that Samsung has not announced official recall for Note 7 units worldwide, which means some third-party retailers globally are still selling the phones – and aren’t legally bound to stop. The South Korean company recently however announced an exchange policy for all the Galaxy Note 7 customers.
Samsung’s latest Galaxy Note 7 is steadily becoming the biggest laughing stock globally as there are more cases reported on the exploding of the Galaxy Note 7 units while charging due to an alleged battery issue. In recent incidents, the explosions due to Galaxy Note 7 led to fire in a jeep and also reportedly put a house on fire. In another case, the explosion of a Galaxy Note 7 caused major damage to hotel room.